You can feel safe with our service.
- Customized Orders…
FJ Flowers specialises in customized orders to suit your wedding needs. We try our best to make every bouquet ordered to the photo’s shown. However, as silk flowers are produced in large quantities at factories, when boxes are opened sometimes stems maybe different. Therefore, no two bouquets are the same, but we do try to design as close as possible to the photo’s shown.
- Lost in post…
FJ Flowers takes extreme care in packing your flowers so they should arrive in the condition sent. We take no responsibility if packages are externally damaged or lost in transit. If flowers have been damaged inside the box from external transit damage, please contact us. We will follow up the postage on request and do our utmost to find any order that goes missing.
- Wrong colour?…
We don’t accept refunds due to wrong colour selection. Some flower samples are available, please contact us. Colours of products may vary on different computers so we do advise you to contact us regarding flower samples for correct colour matches before ordering your package.
- How long does it usual take to ship?…
Individual flowers, sale items and small corsage/buttonhole orders: (Refers to 1 – 2 corsage/buttonholes ONLY). Approx. 3 – 5 days after ordering with available stock. If the required flowers aren’t available, please allow up to 30 days.
All wedding orders: please read the Help Section for more information.
- My package didn’t arrive on time…
Please allow 3 – 6 weeks after final payment for delivery of order. It is not our responsibility due to shortage of time, ie 1 day – a week before wedding, if items don’t arrive.
- Refund Policy…
Every bride chooses her own package in fine detail, therefore no one else can use the same order, so please choose carefully.
We do not give refunds on individual items, customer alterations, wrong colour choices and wedding orders if you simply change your mind, relationship circumstances or make a wrong selection. Please be aware, there is no refund on sale and clearance items.
Regardless, we would usually be accommodating if the individual order, (not buttonholes, corsages, bouquets or wedding packages) is substantial enough to outweigh the additional postage costs you would need to cover for the return and replacement order.
- Your privacy…
All customer information is kept confidential.
- Help section…
Please read the Help section for more information.
what our customers are saying...
“I just wanted to write to thankyou for the amazing flowers you provided for our wedding day. Not only were we confident in the professionalism you showed while making the flowers but you surpassed our expectations on how beautiful the bouquets were. Many people kept coming up to sniff the flowers during the reception and people who saw our photos were extremly surprised when i told them that the flowers weren’t real. For price comparison to get the same quality in fresh flowers would have cost us twice as much money as what you charged but my most favourite thing is that our flowers will never die and will stay beautiful forever. Thank you for making a huge part of our wedding so magical.”