You can feel safe with our service.
- Customized Orders…
FJ Flowers specialises in customized orders to suit your wedding needs. We try our best to make every bouquet ordered to the photo’s shown. However, as silk flowers are produced in large quantities at factories, when boxes are opened sometimes stems maybe different. Therefore, no two bouquets are the same, but we do try to design as close as possible to the photo’s shown.
- Lost in post…
FJ Flowers takes extreme care in packing your flowers so they should arrive in the condition sent. We take no responsibility if packages are externally damaged or lost in transit. If flowers have been damaged inside the box from external transit damage, please contact us. We will follow up the postage on request and do our utmost to find any order that goes missing.
- Wrong colour?…
We don’t accept refunds due to wrong colour selection. Some flower samples are available, please contact us. Colours of products may vary on different computers so we do advise you to contact us regarding flower samples for correct colour matches before ordering your package.
- How long does it usual take to ship?…
Individual flowers, sale items and small corsage/buttonhole orders: (Refers to 1 – 2 corsage/buttonholes ONLY). Approx. 3 – 5 days after ordering with available stock. If the required flowers aren’t available, please allow up to 30 days.
All wedding orders: please read the Help Section for more information.
- My package didn’t arrive on time…
Please allow 3 – 6 weeks after final payment for delivery of order. It is not our responsibility due to shortage of time, ie 1 day – a week before wedding, if items don’t arrive.
- Refund Policy…
Every bride chooses her own package in fine detail, therefore no one else can use the same order, so please choose carefully.
We do not give refunds on individual items, customer alterations, wrong colour choices and wedding orders if you simply change your mind, relationship circumstances or make a wrong selection. Please be aware, there is no refund on sale and clearance items.
Regardless, we would usually be accommodating if the individual order, (not buttonholes, corsages, bouquets or wedding packages) is substantial enough to outweigh the additional postage costs you would need to cover for the return and replacement order.
- Your privacy…
All customer information is kept confidential.
- Help section…
Please read the Help section for more information.
what our customers are saying...
“Thank you so much for the beautiful bouquets, they look gorgeous. I am very, very happy with them and also your professionalism. Your communication throughout was much appreciated and I will not hesitate to recommend you to others. Thanks again!”