You can feel safe with our service.
- Lost in post…
FJ Flowers takes extreme care in packing your flowers so they should arrive in the condition sent. We take no responsibility if packages are externally damaged or lost in transit. If flowers have been damaged inside the box from external transit damage, please contact us. We will follow up the postage on request and do our utmost to find any order that goes missing.
- Wrong colour?…
We don’t accept refunds due to wrong colour selection. Some flower samples are available, please contact us. Colours of products may vary on different computers so we do advise you to contact us regarding flower samples for correct colour matches before ordering your package.
- How long does it usual take to ship?…
_Individual flowers, approx. 3 – 5 days after ordering with available stock. If the required flowers aren’t available, please allow up to 30 days.
- Refund Policy…
We do not give refunds on individual items, customer alterations, wrong colour choices and if you simply change your mind, relationship circumstances or make a wrong selection. Please be aware, there is no refund on sale and clearance items.
- Your privacy…
All customer information is kept confidential.
what our customers are saying...
“I received the flowers and I love them. I can’t believe how real they look!!
Thank you for all your help and I wish you all the very best in the future.”