frequently asked questions
- How much does shipping cost?
We offer a flat rate of $10.00 on all Australian orders placed on our website. Additional shipping fees may apply to non standard or overseas orders based on weight over 1kg. Please contact us for international orders or alternative shipping requirements.
FJ Flowers is not responsible for incorrect shipping details supplied. Buyer will be responsible for full return shipping fees if applicable.
- How long does it usual take to ship?
Individual flowers and sale items: Within one week from ordering. We will notify you if there are any delays due to insufficient stoke to fill your order requirements.
Please note: All orders placed by direct deposit need to be paid within 7 days, otherwise your order will be cancelled.
You can feel safe with our service.
- Lost in post…
FJ Flowers takes extreme care in packing your flowers so they should arrive in the condition sent. We take no responsibility if packages are externally damaged or lost in transit. If flowers have been damaged inside the box from external transit damage, please contact us. We will follow up the postage on request and do our utmost to find any order that goes missing.
- Wrong colour?…
We don’t accept refunds due to wrong colour selection. Some flower samples are available, please contact us. Colours of products may vary on different computers so we do advise you to contact us regarding flower samples for correct colour matches before ordering your package.
- How long does it usual take to ship?…
_Individual flowers, approx. 3 – 5 days after ordering with available stock. If the required flowers aren’t available, please allow up to 30 days.
- Refund Policy…
We do not give refunds on individual items, customer alterations, wrong colour choices and if you simply change your mind, relationship circumstances or make a wrong selection. Please be aware, there is no refund on sale and clearance items.
- Your privacy…
All customer information is kept confidential.
what our customers are saying...
“Thank you Janelle so much for doing such and amazing job on my wedding flowers, I am extremely happy with how they turned out and I know that I will be able to treasure them for ever. Thank you again and I will definitely spread the word around about your work. Will let you know what everyone thinks on the day!”