Disclaimer
You can feel safe with our service
- Customized Orders…
-
FJ Flowers specialises in customized orders to suit your wedding needs. We try our best to make every bouquet ordered to the photo’s shown. However, as silk flowers are produced in large quantities at factories, when boxes are opened sometimes stems maybe different. Therefore, no two bouquets are the same, but we do try to design as close as possible to the photo’s shown.
- Lost in post…
-
FJ Flowers takes extreme care in packing your flowers so they should arrive in the condition sent. We take no responsibility if packages are externally damaged or lost in transit. We will follow up the postage on request and do our utmost to find any order that goes missing.
- Wrong colour?…
-
We don’t accept refunds due to wrong colour selection, therefore, we do offer samples if you are purchasing a wedding package – up to three individual flower stem samples are sent for a small charge of $10 (postage included). This does NOT include – bunches, cello box heads, floating heads, greenery or bushes. Colours of products may vary on different computers so we do advise you to buy samples for correct colour matches before ordering your package.
- My package didn’t arrive on time…
-
Please allow 3 – 6 weeks after final payment for delivery of order. It is not our responsibility due to shortage of time, ie 1 day – a week before wedding, if items don’t arrive.
- Refund Policy…
-
Every bride chooses her own package in fine detail, therefore no one else can use the same order, so please choose carefully. We do not give refunds if you simply change your mind, relationship circumstances or make a wrong selection.
- Your privacy…
-
All customer information is kept confidential. Only permitted photo’s from the bride and groom are displayed in our showroom.
what our customers are saying...
“Thanks Janelle, I got my flowers in the mail and they are fantastic! Thank you for all your help..many thanks”