Help
frequently asked questions
- How much does shipping cost?
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We offer a flat rate of $8.00 on all Australian orders placed on our website. All orders are sent by Registered Australia Parcel Post. Please contact us for international orders or alternative shipping requirements.
- How long does it usual take to ship?
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Individual flowers, sale items and small corsage/buttonhole orders: (Refers to 1 – 2 corsage/buttonholes ONLY). Approx. 3 – 4 days after ordering with available stock. If the required flowers aren’t available, please allow up to 30 days.
Small wedding orders: (Refers to 1 bouquet ONLY). Approx. 5 – 7 days after ordering. If the required flowers aren’t available, please allow up to 30 days.
Large wedding orders and custom orders: 3 – 6 weeks after complete payment for your wedding package to be assembled and delivered. You will be kept informed of the status of your order.
Please note: All orders placed by direct deposit, cheque, cash and money order need to be paid within 7 days, otherwise your order will be cancelled.
Urgent orders: If required under 3 weeks, please contact us.
- How soon do I need to place my wedding order before my wedding date?
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Normally you need to place your wedding order about 3 – 6 months or longer.
- How long can bouquets be kept before my wedding?
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If you store your bouquets in the box and tissue paper provided away from the light, they should keep indefinitely.
- Do you offer payment plans if I can’t afford to pay for the complete package up front?
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Yes, please contact us for more information about our lay-by terms.
- Are there other packages apart from what is available on your website?
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We do customized orders that suit your needs, so contact us with what you have in mind.
Disclaimer
You can feel safe with our service
- Customized Orders…
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FJ Flowers specialises in customized orders to suit your wedding needs. We try our best to make every bouquet ordered to the photo’s shown. However, as silk flowers are produced in large quantities at factories, when boxes are opened sometimes stems maybe different. Therefore, no two bouquets are the same, but we do try to design as close as possible to the photo’s shown.
- Lost in post…
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FJ Flowers takes extreme care in packing your flowers so they should arrive in the condition sent. We take no responsibility if packages are externally damaged or lost in transit. We will follow up the postage on request and do our utmost to find any order that goes missing.
- Wrong colour?…
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We don’t accept refunds due to wrong colour selection, therefore, we do offer samples if you are purchasing a wedding package – up to three individual flower stem samples are sent for a small charge of $10 (postage included). This does NOT include – bunches, cello box heads, floating heads, greenery or bushes. Colours of products may vary on different computers so we do advise you to buy samples for correct colour matches before ordering your package.
- My package didn’t arrive on time…
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Please allow 3 – 6 weeks after final payment for delivery of order. It is not our responsibility due to shortage of time, ie 1 day – a week before wedding, if items don’t arrive.
- Refund Policy…
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Every bride chooses her own package in fine detail, therefore no one else can use the same order, so please choose carefully. We do not give refunds if you simply change your mind, relationship circumstances or make a wrong selection.
- Your privacy…
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All customer information is kept confidential. Only permitted photo’s from the bride and groom are displayed in our showroom.
Payment details
Direct Deposit:
FJ Flowers
Bendigo Bank
BSB: 633-000
A/C: 119184414
Cheque/Money Order:
FJ Flowers
PO Box 315
Highfields QLD 4352
what our customers are saying...
“So impressed with product and value for money. Such a low stress option going for silk flowers rather than fresh on the day….my flowers are sitting here looking stunning 8 weeks BEFORE my wedding, and will look EXACTLY the same after the big day is over without any further cost!”